Refund policy
🔄 Returns
- You have 14 days to return eligible items.
- ❌ Sale items and gift cards are not returnable.
Return conditions:
- Unused & unworn
- Tags attached
- In original packaging
- With receipt or proof of purchase
📧 Email us first: Ezoko.webshop@gmail.com
📦 Return address:
Ezoko Shop
Király utca 69, 1077 Budapest, Hungary
❗ Please don’t send returns without approval.
🛠️ Damaged or Incorrect Items
Contact us immediately if your item is defective, damaged, or wrong.
🚫 Non-Returnable Items
- Perishable goods
- Custom or personalized products
- Personal care items (like beauty products)
- Hazardous or flammable materials
🔁 Exchanges
Return the original item and place a new order separately.
💸 Refunds
You’ll get an email when your return is approved.
Refunds are processed within 10 business days to your original payment method.
Your bank may need extra time.