🔄 Returns: You have 14 days to return eligible items.
⚠️ Sale items and gift cards are not returnable.
Eligible returns must be:
- 👗 Unworn
- 🚫 Unused
- 🏷️ With tags
- 📦 In original packaging
- 🧾 Accompanied by receipt or proof of purchase
To initiate a return:
📧 Email: Ezoko.webshop@gmail.com
📦 Send the return to: Hungary, Budapest, Király u. 79, 1077 (Ezoko shop).
❗ Do not send returns without approval.
🔧 Damages or Incorrect Items: Contact us immediately if your item is defective, damaged, or incorrect.
🚫 Non-Returnable Items:
- 🥖 Perishable goods
- 🛠️ Custom products (special orders, personalized items)
- 💄 Personal care goods (beauty products)
- ⚠️ Hazardous materials
- 🔥 Flammable liquids
- 💨 Gases
🔄 Exchanges: Return your unwanted item and purchase the new one separately for the fastest exchange.
💸 Refunds: You'll receive an email notification about your return approval. Approved refunds will be issued within 10 business days to your original payment method. Allow additional processing time by your bank or credit card company.
📧 Contact: For questions or concerns, email Ezoko.webshop@gmail.com